Shipping policy
At Vital Market, we aim to provide a smooth and reliable delivery experience for all customers. Orders are processed quickly and shipped with care to ensure products arrive safely and discreetly.
Order Processing
Orders are typically processed within 1–2 business days after payment confirmation. Once your order has been prepared and dispatched, you will receive a shipping confirmation email with tracking information when available.
Delivery Time
Delivery times may vary depending on your location and the shipping method selected at checkout.
- United Kingdom: approximately 2–5 business days
- International orders: delivery times may vary depending on destination
Please note that delivery times are estimates and may occasionally be affected by factors outside our control such as courier delays, customs processing, or seasonal demand.
Discreet Packaging
We understand that privacy is important. All orders from Vital Market are packaged securely and shipped in plain, discreet packaging without unnecessary branding.
Shipping Confirmation
Once your order is dispatched, you will receive an email confirmation containing shipment details. Tracking information will be included whenever available so you can follow the progress of your delivery.
Incorrect Address
Please ensure that your shipping address is entered correctly during checkout. Vital Market cannot be responsible for delays or delivery issues caused by incorrect or incomplete address information.
Delivery Issues
If your order has not arrived within the expected timeframe, please contact our support team and we will assist you in resolving the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping or delivery, please contact our support team and we will be happy to assist you.