Terms of service

Last Updated: 19 Jan 2026

Welcome to Vital Market. These Terms of Service ("Terms") govern your use of our website located at https://vitalmarket.co.uk and all related services.

By accessing this website or purchasing from us, you agree to be bound by these Terms. If you do not agree, you must not use our services.

1. COMPANY INFORMATION

Vital Market
Website: https://vitalmarket.co.uk
Email: sales@vitalmarket.co.uk

Vital Market operates as an online retailer of health, wellness, and personal care products.

2. ELIGIBILITY

By using this website, you confirm that:

  • You are at least 18 years of age

  • You have the legal capacity to enter into binding agreements

  • You are using this website in compliance with all applicable laws

We reserve the right to refuse service to anyone at any time.

3. PRODUCTS & MEDICAL DISCLAIMER

  • All products sold are intended for personal use only

  • Information provided on this website is for general informational purposes only and does not constitute medical advice

  • You should consult a qualified healthcare professional before using any medication or supplement

  • We do not guarantee specific results from product use

Vital Market makes reasonable efforts to ensure product information is accurate, but does not warrant that descriptions, images, or other content are error-free.

4. REGULATED & RESTRICTED PRODUCTS

  • Some products may be subject to restrictions depending on your country or region

  • You are responsible for ensuring that products are legal to import and use in your jurisdiction

  • Vital Market shall not be liable for:

    • Customs seizures

    • Regulatory restrictions

    • Import duties or taxes

5. ORDERS & ACCEPTANCE

  • All orders are subject to availability and acceptance

  • We reserve the right to refuse or cancel any order for any reason, including suspected fraud or pricing errors

  • Order confirmation emails do not constitute acceptance of the order

If your order is cancelled after payment, a full refund will be issued.

6. PRICING & PAYMENT

  • All prices are listed in GBP (£)

  • Prices may be changed at any time without notice

  • Payment must be made in full at checkout

We accept secure payments via approved payment gateways, including major debit/credit cards and other supported methods.

7. SHIPPING & DELIVERY

  • Orders are typically processed within 1–2 business days

  • Estimated delivery time (UK): 2–5 business days

  • Estimated delivery time (International): 5–10 business days

Delivery times are estimates and not guaranteed.

Risk of loss or damage transfers to the customer upon confirmed delivery.

8. RETURNS & REFUNDS

Returns and refunds are governed by our separate Returns & Refund Policy, available on our website.

Due to the nature of our products:

  • Opened or used items cannot be returned

  • Refunds are only issued under approved conditions

9. ORDER CANCELLATIONS

  • Orders may be cancelled within 1 hour of purchase

  • After this period, orders are processed and cannot be cancelled

10. USER ACCOUNTS

If you create an account:

  • You are responsible for maintaining confidentiality of your login details

  • You agree to provide accurate and current information

  • We reserve the right to suspend or terminate accounts at our discretion

11. PROHIBITED USE

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to interfere with website security or functionality

  • Submit false, misleading, or fraudulent information

  • Use automated systems (bots, scrapers) without permission

12. INTELLECTUAL PROPERTY

All content on this website, including:

  • Text

  • Images

  • Logos

  • Design elements

is the property of Vital Market and is protected under applicable intellectual property laws.

Unauthorized use is strictly prohibited.

13. THIRD-PARTY SERVICES

We may use third-party services for:

  • Payment processing

  • Shipping and delivery

  • Website functionality

We are not responsible for the actions or policies of these third parties.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • Vital Market shall not be liable for any indirect, incidental, or consequential damages

  • Our total liability shall not exceed the total amount paid for the product

Nothing in these Terms excludes liability for death or personal injury caused by negligence, or any liability that cannot be excluded under UK law.

15. INDEMNIFICATION

You agree to indemnify and hold harmless Vital Market from any claims, damages, or expenses arising from:

  • Your misuse of the website

  • Your breach of these Terms

  • Your violation of applicable laws

16. PRIVACY

Your personal information is handled in accordance with our Privacy Policy (UK GDPR compliant).

17. FORCE MAJEURE

We shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government actions

  • Shipping disruptions

  • Technical failures

18. CHANGES TO TERMS

We reserve the right to update these Terms at any time.

Changes will take effect immediately upon posting on the website.

Continued use of the website constitutes acceptance of the updated Terms.

19. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. CONTACT INFORMATION

For any questions regarding these Terms:

Email: sales@vitalmarket.co.uk

By using this website, you confirm that you have read, understood, and agreed to these Terms of Service.